Orders & Tickets
Everything you need to know about purchasing and receiving tickets — discounts, add-ons, refunds, ticket purchases and transfers, etc.
22 Articles
At The Event
Everything you need to know about the event including what to bring, what activities and merchandise are available, directions, and how to check-in.
29 Articles
Safety & Sustainability
Learn about how we keep our events safe and legal, event clean-up, how we minimize environmental impact, and what our lanterns are made of.
7 Articles
Weather & Postponements
What happens in the event of bad weather, how we handle it, and our process for necessary postponements.
7 Articles
Collaborations
If you’re interested in working with us as a vendor, volunteer, influencer, charity, etc. you’ve found the right place.
7 Articles