How do I know if I purchased Ticket Protection with my order?
If you purchased Ticket Protection, it will show on your order receipt. If you can’t locate your order receipt, you can log into the Account Dashboard. If you purchased Ticket Protection, you will see it below your order.
What is Ticket Protection?
Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund or transfer tickets to a different event.
Ticket Protection must be purchased for EACH ticket that you'd like to protect — in other words if you place 2 separate orders (for 4 tickets each) and only 1 of the orders has Ticket Protection selected, then only the tickets in that single order will qualify for a refund.
Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
What does Ticket Protection cover?
Ticket Protection allows you to claim a refund if you cannot use your tickets due to:
- Illness
- Traffic
- Weather Emergency
- Work Requirements
Ticket Protection allows you to claim a refund for:
- Your ticket price
- Priority Access (if kits are returned to us in new condition)
- Service Fee / SER&L Fee
- Parking & Facility Fee
- Local Sales Tax
Ticket Protection allows you to transfer tickets to a different event for a discounted fee.