How can we help?

About Ticket Protection

How do I know if I purchased Ticket Protection with my order?

If you purchased Ticket Protection, it will show on your order receipt. If you can’t locate your order receipt, you can log into the Account Dashboard. If you purchased Ticket Protection, you will see it below your order.

Β 
Β 

What is Ticket Protection?

Ticket Protection is an option you can add to your order during checkout that will allow you to claim a refund or transfer tickets to a different event.

Β 

Ticket Protection must be purchased for EACH ticket that you'd like to protect β€” in other words if you place 2 separate orders (for 4 tickets each) and only 1 of the orders has Ticket Protection selected, then only the tickets in that single order will qualify for a refund.

Β 

Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.

Β 

What does Ticket Protection cover?

Ticket Protection allows you to claim a refund if you cannot use your tickets due to:

  • Illness
  • Traffic
  • Weather Emergency
  • Work Requirements
Β 

Ticket Protection allows you to claim a refund for:

  • Your ticket price
  • Priority Access (if kits are returned to us in new condition)
  • Service Fee / SER&L Fee
  • Parking & Facility Fee
  • Local Sales Tax
Β 

Ticket Protection allows you to transfer tickets to a different event for a discounted fee.

Β 
☝🏼
Ticket Protection does not include a refund on the price of Ticket Protection, processing fees, transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other expenses including travel, gas, flights, or hotels. Priority Access kits must be returned to qualify for a refund.
Β 
Did this answer your question?
😞
😐
🀩